I've done it enough times to know that looking for an apartment in NYC is one of the most stressful and least enjoyable experiences on this planet. In my case, a whole lot of that stress and joylessness was eliminated simply because I reached out to Shantel. She's, truly, the most trustworthy and competent broker I've ever met. In our correspondence, her responses were always prompt and informative, she gave me options, and was patient with my decision-making. She was generous with her time and she was a delight to be around. I consider myself extremely fortunate for crossing paths with Shantel and recommend her highly to anyone who's looking for a new home!
Shantel is very professional and personable. She gets to the heart of what the client is looking for by listening and asking pertinent questions to help understand your priorities and narrow the search. She takes time with you, doesn't rush you to a decision, and really knows the neighborhoods.
I ended up finding a roommate situation, but I will definitely be calling her when I'm looking again and recommend her to friends who are looking for an apartment.
Shantel was great! My roommate and I are moving from N.C. so the apartment hunt turned out to be quite the challenge. Shantel stuck with us, and we ended up finding a great place in the best location for my commute to school. She is super helpful and knowledgeable about the city and individual neighborhoods and you are sure to learn a lot from her especially if you are new to the area. I would recommend her to anyone!
WOW!!! Top-notch service from this dynamic, hard-working gal! Recommend her without reservation! Thank you Shantel!
Shantel is truly a wonderful broker and I highly recommend her for your apartment search. From the get go, it was clear to me how much Shantel cares about her clients. Between the checking-in emails months before I even would come to NYC to look at apartments, to showing my roommate and I multiple units on the weekend, Shantel truly went that extra mile. She is also extremely flexible, ready to work around her clients' changing demands and tight timelines. My roommate and I are from out of town, unable to travel into the city regularly to look at apartments. On top of that, only a few days before our scheduled appointment to view units, we suddenly changed the size of the apartment we were looking for from three bedrooms to two. Even on such short notice, Shantel had many units for us to look at on the day of our scheduled appointment. Even better, she found us the perfect apartment within our tight budget and one that truly exceeded our expectations! This top notch service continued through the lease signing process; Shantel always answered our questions thoroughly, and ensured our needs were addressed from beginning to end. I am so happy I had the opportunity to work with Shantel. She is not only a great broker, but also a great person. It was a joy to work with her and I look forward to using her as my broker in the future.
Shantel was a great broker. She showed me a lot of great apartments.
Shantel was a joy to work with. It was clear she cared about finding me the things I wanted, not just something she could convince me to take. She listened, offered suggestions, and I always felt like she gave me honest feedback. I would recommend her to anyone looking for an apartment, and will certainly be using her as I search for my next place.
We strongly recommend Shantel Branch. I came from North Carolina on a short schedule to find an apartment. The first day I arrived Shantel found several rental properties for us to view. Within 1 day she understood what we were looking for. Within 2 days we found an apartment. Within 3 days we were signing our lease. Shantel is very knowledgeable and helpful. We would like to thank Jordan for referring her to us.
Ms Eveat Jones & Tristan Simmons,
June 2015
Shantel is the best! She really went above and beyond. She listened to what I had to say and really focused on my needs throughout the whole process. She was always available and worked really hard to get me what I wanted. I would highly recommend her to anyone!
Shantel was great in helping me find an apartment on a tight timeline. She had great places set up for me to see at our appointment time and took the time to find out what I liked and didn't like after seeing each place. She helped me talk through how I could make things work with the apartment I wanted. She's been with me every step of the way with getting things squared away with the property management company. I would definitely recommend her!