Charles was absolutely incredible! When i initially reached out to him, he was super responsive and was the type of person that tries to help serve his clients 24/7. I think we were on the phone past 9pm one nigh/he'd always make himself available. He was so helpful..as I was moving to NYC for the first time & had a very fast timeline (3 weeks). He helped give me recommendations on where to live and what to expect. He listened to what we wanted/prioritized and really went above and beyond to find us the right apartment. We met him and he took us on tours, knew every step in the process, and helped advise us on how quickly apartments can be taken. We applied same day and signed the following...seamless process that he helped us through. Can't imagine doing this on my own!! We are so happy with our apartment and I can not recommend Charles enough. Thank you!
Charles is the best! He gets the job done and really listens to your needs and wants. We only saw 2 apartments even though he had more lined up, but he knew from our phone conversation the day before what I really wanted. The whole process of apartment hunting with him was easy and stress free. He is really nice and easy to work with. He tells you what the next steps are and makes sure that everything is taken care of in order to obtain the apartment. He also never leaves your side. He sat with me for about 2 hours in the lobby making sure all the paperwork was going through on the apartment I chose. His main focus is his client and it’s so rare to find that. I would recommend Charles to anyone who is serious about looking for a new place.
Charles was absolutely amazing. Was my first time renting in New York and he took the time to explain everything to me and ultimately found me an amazing apartment. He promised that we'd find the perfect apartment in one day and we did. He dedicated the day to me, and he even found the perfect apartment at a price that I wouldn't have gotten had I looked on my own. He took all the stress out of what would have been an otherwise stressful experience and for that I am so grateful.
I was unsure if I wanted to use a broker, but it was most definitely worth the investment and I would recommend Charles to everyone looking in New York. You won't regret your decision!
I want to start by thanking you for answering our call on Friday, July 13, 2018!!!!! The Bastin family will forever be grateful. Charles.. You are courteous, compassionate , calming, and quite charming. Mallory and I enjoyed every moment of the rollercoaster ride to get her this AMAZING East Village apartment! And William!! WOW!! You never lost faith. Thanks for all the hugs and words of encouragement. I would give you a million stars if I could! May you continue to bless other apartment hunters!! Before I go, thank you for watching out for our one and only. It't tolerable being 2000 miles away knowing the two of you are just a text away! Blessings! Tammy Bastin Tucson, AZ
I donât know where to begin, Charles is one of the most kind hearted people I have met. Moving from Arizona and knowing nothing about living in NYC, he helped me find an apartment that was not only walking distance from school, but also in a safe neighborhood. If it wasnât for Charles Iâm positive I wouldnât have found such a wonderful apartment. Charles was the only agent to answer is phone regardless of the time of day. He was able to stay calm and offer advice and even introduced me to other NYU students living in my neighborhood! Charles truly cares about his clients and will stop at nothing to help them.
Charles helped my friend and I find the perfect apartment in just ONE day!! After hours of trying to schedule viewings with a bunch of agents at different times, Charles had seen my inquiries and called me immediately. He was instantly 1000 times more personable and caring than the handfuls of other agents I tried to work with. He was available at ALL HOURS and always responds within minutes. He dedicated all of his time to us to help us find our perfect apartment in just one day, since I was on a time crunch and usually live outside of the city. He has even offered to introduce us to our neighbors that go to the same University as us! The apartment he found for us met and exceeded my requirements. I would definitely contact him again if I ever need help finding another place in NYC.
Charles was so incredible! Thorough, thoughtful, and kind. I am a student and hadn't gone through the New York process of finding an apartment before. Charles worked long hours to help me find the perfect place that fit all of my requirements. He walked me through the whole process and made sure I was completely taken care of. Great experience!
It was an absolute pleasure working with Charles! Being a native New Yorker myself, I've worked with a bunch of agents in the past and none have been as honest, hardworking and diligent as Charles in finding me the perfect apartment in a very short timeframe. I have a very difficult work schedule which affords me only limited time after 8:30pm to see apartments, but that was not a problem for Charles, he showed me apartments up until 10pm which is above and beyond what any other agents I've worked with in the past have done for me. Once I found my apartment he made the application process a breeze and I was approved in just a couple of days. Charles went far beyond what I ever expected from an agent and I would work with him again in a heartbeat!
Charles couldn't have been more amazing and truly made my apartment search stress free. He not only helped me find an apartment but when I lost my roommates during my search he helped me find new roommates as well. He made sure to show us the best of what we wanted to see and was honest/upfront with us at all times. He is an agent who will sit on the floor of an apartment or go to the office late to work out your options when the search gets tough (I know because he's done both of those things for me). Even after the deal was made and his job was done he still made sure to reach out and check in on move in day to see how everything was. He truly is an Agent who cares about his clients and what is best for them.
I'm new to New York City and Charles helped me and my room mate find a fantastic apartment in Manhattan! He was a fantastic agent, extremely nice, courteous and professional.He took me to all the best apartments available in my budget and in just 2 days of viewing he found us exactly what we were looking for, I can't thank him enough. If you have a chance to work with Charles you can't ask for a better agent!
Amazing agent! Charles was extremely helpful and knowledgeable and was able to find me a great apartment on a tight budget. Super friendly and easy to work with, I could tell he really cared about getting me the best place for the best price. I highly recommend!