Carmen was absolutely perfect! She was so kind, patient, extremely professional and proficient.
We (my partner and I), are so grateful for her and her services and her knowledge. We are so (still!) very happy with our new home, and would 100% recommend Carmen to anyone looking for their new spot in NYC. Carmen was very transparent with the whole process, what is going on, what is expected and what to expect. It was a great experience, in what otherwise would be stressful, especially in NYC. Thank you Carmen! :)
Ophelia S Park,
I want to thank Carmen Pena, for always being there for us. We are excited to be moving to our first new home together. She helped us, from looking at apartment, to then being approved. I also want to thank Israel, for giving us the opportunity to have our first home. He was welcomed and very professional as soon as we walked in for an interview. Thank you all, GREAT TEAM!!!!!!
Carmen was very fast in answering any questions I had about the apartment and was flexible in the process of actually getting the apartment.
You want to save yourself a lot of time in your apartment search? Request to meet with Carmen Pena. She asked me a series of questions. I provided her with the info she requested and the very first place she showed me was the place I now live in. She did have two others to show me but she was very clear that I would end up selecting what she already knew I wanted. Carmen is smart, polite, and professional. This agency is lucky to have her and I was lucky to have landed her help. The agency she represents has been helpful and very attentive to any additional needs and questions.
Carmen was such a pleasure to work with. She was very helpful with specific requests and responsive with any concern. I would highly recommend. She is great at her job.
Carmen was a big help in helping us choose an apartment. Since it was our first time renting an apartment, we didn't know anything. Carmen gave us all the information we needed and was patient with us and helped us with each and ever step. I can't say it enough, thank you Carmen for your help!
My partner and I were searching for an apartment to rent after having poor experiences with other broker/realtor companies. As soon as we started to communicate with Carmen Pena from Brick and Galo, we knew we would have a different, more positive experience. Carmen is everything you could ask for when searching for an apartment -- She is transparent, highly communicative, deeply helpful, and responsive to our questions and concerns. I have been renting apartments in NYC for almost 10 years, and I can confidently say she is truly the best. We appreciate you Carmen!
Carmen Pena assisted me with securing my apartment in Harlem, NY. She is very professional, always responded within a reasonable time frame, communicated with me and the apartment managers efficiently and was honest. She was an absolute pleasure to work with, especially after hearing horror stories about other real estate agents, she takes her job seriously and does it well! Thank you so much for everything, Carmen!
Carmen is a wonderful agent. She has access to tons of apartments and really listens to what you are looking for. She is on time, friendly, and professional. She told me exactly what documents were needed and is very organized. I would highly recommend her and will do business with her again when I move. Thanks Carmen!
Carmen is a wonderful agent. She has access to tons of apartments and really listens to what you are looking for. She is on time, friendly, and professional. She told me exactly what documents were needed and is very organized. I would highly recommend her and will do business with her again when I move. Thanks Carmen
Responded back very quickly.
I would love to see the 2br
I was struggling to find an apartment after another real estate agent left me high and dry. Carmen really did a lot to try and find an apartment that worked for me and my budget!
Agent was in contact with me very quickly. Although I did not rent from this agent, she was more than helpful with trying to set up a viewing. Would definitely use Carmen again if needed.
Carmen replied to my inquiry almost immediately. She was kind and accommodating to my weird schedule. She answered all of my questions and was courteous and professional. Though we ultimately went with a different listing, I would highly recommend her!
Carmen provided an outstanding service. She help us through the entire process. She helped us with the apartment viewing, apartment application, apartment interview, and obtaining our keys to the apartment to move in a couple of days early. She always kept in touch through the entire process and responded to every inquiry I had. I dealt with alot of agents this past year but none of them were as professional as she was. She was able to get me an apartment suited for me when other agents could not. If your are looking to rent an apartment I recommend Carmen, she is the best.
Carmen was available and within reach via email, call, and text. I contacted her and her colleague via text the day after I viewed an apartment to let them know I was interested. They responded right away and processed the paper work within hours. They were able to accommodate working with me remotely. Carmen was able to answer my questions and were able to advocate for my needs during lease signing. I (we) secured the apartment really quickly. She also continued to be available even after lease signing to check in with me.There was only one concern with the apartment right before I moved in, but that was beyond Carmen's control. I was able to work with the landlord about fixing some things in the apartment.
From experience with dealing with other agents I would highly recommend Carmen as your agent of choice. By far the most professional, tailors her search to your needs and returns your calls promptly. I hope to work with her or someone like her in the future.
Carmen is a very personable agent who promptly returned my calls and texts. She showed me apartments that matched my search criteria and helped me find the perfect one. She wasn't pushy like most agents and worked around my schedule. She also handled the application procedure quickly and I was in my new apt in no time. Thanks Carmen!
Carmen was great! I called her on a Sunday morning, she fielded my call and got back to me right away with all the information I had asked. She was very professional, and not pushy, which I appreciated. She accommodated my schedule both for the viewing and then when submitting all the paperwork. I imagine there were a number of people interested in the apt and it was obvious she knew what paperwork was needed in order to get the application in quickly and to make the process as smooth as possible. Great experience and would definitely recommend her to my friends.