{"id":18879,"date":"2026-02-17T10:18:24","date_gmt":"2026-02-17T15:18:24","guid":{"rendered":"https:\/\/www.renthop.com\/research\/?p=18879"},"modified":"2026-02-12T11:00:09","modified_gmt":"2026-02-12T16:00:09","slug":"heat-complaints-2026","status":"publish","type":"post","link":"https:\/\/www.renthop.com\/research\/heat-complaints-2026\/","title":{"rendered":"Brooklyn Neighborhood Jumps to Top Spot in Heat Complaints"},"content":{"rendered":"
With no signs of slowing down, this has already been a record-setting winter in New York City. Central Park saw the most snow in a single day with <\/span>11.4 inches<\/span><\/a>. It\u2019s not just the snow that is coming down in record numbers. NYC is facing the coldest winter in 65 years, with this past weekend being in the single digits and lower.\u00a0<\/span><\/p>\n Despite the NYC Heat Law, many landlords do not comply with heating regulations, resulting in many tenants reporting their buildings to 311. Each winter, RentHop analyzes the frequency of these calls throughout buildings, neighborhoods, and boroughs, finding that certain areas receive more heat complaints than others. Areas like Norwood (Bronx), Gerritsen Beach (Brooklyn), and Little Italy (Manhattan) continue to receive a high volume of heat complaints. The following describes where renters are more likely to be left out in the cold.<\/span><\/p>\n Key findings from this year’s report include:<\/span><\/p>\n <\/a><\/p>\n Landlords in New York City must provide heat for all of their tenants from October 1st through May 31st. This period is referred to as the \u201cHeat Season.\u201d<\/span> Heating requirements<\/span><\/a> include:<\/span><\/p>\n Many buildings in the city do not provide adequate heat for their residents, with some addresses receiving significant numbers of complaints throughout the Heat Season. Buildings like 31-35 Crescent Street in Queens and 2176 Tiebout Avenue in the Bronx received hundreds of complaints this year.<\/span><\/p>\n Surely, when tenants are suffering, they make dozens of complaints each day to 311. Therefore, to accurately measure the number of days a building goes without heat, RentHop grouped the heat\/hot water complaints by address and created date. Complaints filed on the same day regarding the same building are considered one unique complaint. From December 1, 2025, the start of this Heat Season, to February 3, 2026, the city received 234,474 unique heat complaints, 11.24% higher than the total unique count of 210,780 in the same period last year.<\/span><\/p>\n <\/a><\/p>\n It is no surprise that when the temperature drops, renters are more likely to file a complaint, but by how much? We at RentHop visualized the correlation for you in Figure 1. As you can see,\u00a0 the recent cold waves have driven a surge in 311 calls\u201d, with unique complaints shooting over 5,000 on January 24th, 25th, and 30th, when the lows in mid-teens. The volume of complaints 311 had to process soon dropped below 3000 as the temperature rose above freezing on February 3rd. With this year already\u00a0<\/span><\/p>\n \u00a0<\/span><\/p>\n To fairly rank the neighborhoods, we further normalize the data by dividing the number of heat complaints by the number of renter-occupied units in a neighborhood retrieved via the 2021<\/span> American Community Survey<\/span><\/a> (homeowners can control their heat and are therefore excluded from this study).<\/span><\/p>\n The map below illustrates how “cold” each NYC neighborhood is. The darker the shade, the more heat complaints per 10,000 renter-occupied units a neighborhood has seen this winter. Click on the neighborhood to learn more.<\/span><\/p>\n\n
Heat Complaints by Borough<\/span><\/h2>\n
The Bronx<\/span><\/h3>\n
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Brooklyn<\/span><\/h3>\n
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Manhattan<\/span><\/h3>\n
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Queens<\/span><\/h3>\n
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Staten Island<\/span><\/h3>\n
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When Does the Heat Season Start?<\/span><\/h2>\n
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Renters Suffer as Temperatures Drop Below Freezing<\/span><\/h2>\n
<\/p>\nMapping the 311 Heat Complaints by NYC Neighborhood<\/span><\/h2>\n