The HopScore
RentHop's ranking system for listings, based on listing quality, agent reputation, and freshness
Listing Type and Quality
Photo selection, bedroom/price accuracy, amenity coverage
Open Listings Bank
RentHop provides a directory of active open listings across New York City that agents are welcome to advertise
Agent Reputation
Profile completion, reply rate, renter reviews
Freshness
Listing lifetime, reposting vs featuring, using the repost scheduler
We offer free virtual training sessions (with Q&A) every week for getting the most out of your RentHop Pro account.
You can
sign up for the next one here. You'll receive 100 free Pro Credits for attending!
Thank you for joining RentHop! We look forward to working with you.
Your Account
All account functionality, including this agent tutorial, can be accessed via the Profile button in the top right corner.
Messages
Listings
Credits + Plans
Subscriptions
Reviews
Profile + Settings
Agent Tutorial
The Full Agent Guide
A more in-depth guide that covers all of RentHop's functionality and best practices can be
found here.
This is especially useful if you are looking to fully optimize your spending and lead generation.
Help & Support
We pride ourselves on providing quick and thorough customer service.
Support is available 7 days a week and most inquires are answered within 24 hours, often much sooner.
RentHop's ranking system is built around the HopScore, a (1-100)
number given to each listing that covers 3 aspects:
-
Listing quality and accuracy
-
Agent reputation and engagement
-
Listing recency and freshness
Listings with higher HopScores will appear earlier in search results and receive
more renter exposure.
While logged into RentHop as an agent, you can see each listing's HopScore. Renters won't see it.
HopScore: 100
2 Bed
|
1 Bath
Next, we'll go over how to ensure that your own listings score highly.
Open vs Exclusive Listings
RentHop is both open and exclusive friendly - you can advertise any combination of both in your account.
In addition to any listings you or your brokerage may already have, RentHop
maintains a searchable and up-to-date
Open Listings Bank.
You can copy relevant listings to your own account and, upon adding your own description and/or photos,
start advertising them immediately.
962 Open Listings Available
51 Leroy Street, Unit 3a
West Village, Manhattan
Fireplace, Dishwasher, Hardwood, High Ceilings, Laundry In Unit, +5 more.
400 West 55th Street, Unit 12
Hell's Kitchen
Listing Do's
-
Keep the listing title clean and simple
-
Include lots of high quality photos!
-
Upload a floorplan whenever available
-
Properly check off unit and building amenities
-
Write a detailed and to-the-point description
Along with raising your listing's HopScore, RentHop will also signal to renters that this is a high quality listing.
▲ Photos are unique to this property
▲ Price verified by multiple data sources
▲ Building amenities are properly noted
Listing Dont's
-
Use all CAPS, $peci@l letters, clickbait titles
-
Take/reuse photos from a different listing
-
Misrepresent the price and/or bedroom count
In addition to hurting your HopScore, RentHop will caution renters when browsing low-quality listings.
▼ Title may be inaccurate / linkbait
▼ Photos identical to another building
▼ Price is suspiciously low
Agent Profile
Under the
Profile and Settings section of your account, fill
in as much info as you can. This builds trust and gives renters a better idea of who you are.
Having a complete agent profile will boost your Hopscores.
Uploading a quality profile photo is especially important.
Amanda Young
Terraria Properties
amandayoung@terraria.com
(555) 476-2809
Reply Rate
Agents who consistently respond to leads within 9 hours (don't worry, the nightime period between 11pm - 8am doesn't count) will receive a boost to their HopScores.
RentHop only cares about the very first reply, and you can reply via text, phone, the RentHop website, or the RentHop App.
If a lead doesn't warrant / need a reply, simply use the Mark as Done button.
Manage your
Message Inbox
by using the
Archive,
Trash, and
Spam folders.
Renter Reviews
If you've had a good experience with a renter, go to the
Reviews
section of your account and request a review!
Amanda was extroadinarily responsive and proactive – always thinking one step ahead and making sure we knew what to expect.
She listened, was supportive at every step, and also made the process fun!
Jen – January 2022
Reviews give you another layer of credibility and also adds a small boost to your Hopscores.
Listing Lifecycle
Listings cost 2 Pro Credits to post and stay active for 7 days, but their freshness and HopScore will steadily decrease over time (reflecting the fast-paced NYC market).
Listings can be refreshed and kept active by:
-
Reposting: Resets freshness / HopScore for 7 more days (2 Pro Credits)
-
Featuring: Reposts the listing and gives it a huge one-time boost to HopScore
and visibility for 7 days (20 Pro Credits)
229 Chrystie Street #11B
HopScore:
98.5
Last Posted:
02/02/22 02:12pm
Repost Scheduler
To save time, you can schedule reposts for your listings ahead of time. Most successful agents typically repost their listings 4x - 6x a week.
This feature is available with any active Pro Plan.
When managing a large portfolio of listings, a good strategy is to focus on a smaller set of your
best / most promising listings.
Reposting and featuring these listings frequently will yield better results than spreading your Pro Credits thinly across all your listings.
Free Agent Training
We offer free virtual training sessions (with Q&A) every week for getting the most out of your RentHop Pro account.
Brokerage Presentations
If you'd like to schedule a 30-60 min zoom (or in-person) presentation for your firm on RentHop best practices, just email
support@renthop.com with the subject
Brokerage Presentation.
We do many of these each month, and would be happy to accommodate you!
Thank You
Thanks for taking the time to go through this tutorial.
We hope our platform helps you find happy tenants and closed deals!
If you have any questions or run into any issues while using RentHop, don't
hesitate to reach out to our support staff at
support@renthop.com.
The Team at RentHop
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